Where can I spend my ASK Italian eGift?
At all ASK Italian restaurants across the UK.
Where can I buy an ASK Italian eGift??
You can buy ASK Italian gift cards from our restaurants and online here.
You can also call 020 7535 4113. Phone lines are open Monday to Friday 9am to 5pm excluding Bank Holidays. Calls are charged at local rate.
What are ASK Italian eGifts?
ASK Italian eGift is an electronic version of ASK Italian gift card. Instead of a card the recipient receives a code via text or email.
Where can I buy an ASK Italian eGift?
You can buy a ASK Italian eGift by clicking here
How much do ASK Italian eGifts cost?
It is up to you how much money you place onto the eGift, it can be any value from £10 to £250. If you would like more than £250- perhaps to give to a group of people for a night out- then you can buy more than one card, or give us a call on 020 7535 4113.
Do I get the full value I load onto the ASK Italian eGift or are there some hidden charges?
There are no hidden charges, what you load on to eGift is yours or your recipients to spend. However the value on the eGift must be spent within 12 months. After 12 months any monies left on the eGift will be lost.
How can I pay for my ASK Italian eGift if I order it by phone or via the internet?
You can pay by debit or credit card if you order by phone or via the internet. Your eGift code is not sent out until your payment has been received.
How can I pay for my ASK Italian eGift?
You can pay by MasterCard, Visa and Maestro from UK issued banks only. The cards must be enrolled in 3D secure. Unfortunately we are not able to accept international credit or debit cards.
How will my ASK Italian eGift be delivered?
Your ASK Italian eGift will be sent to the recipient via text or email as soon as the payment for the gift has been received or on your chosen date.
Is there a charge for receiving the ASK Italian text?
We advise checking with your network provider, normally, there is no charge for receiving the text.
Can I use my ASK Italian eGift straightaway?
All eGifts are delivered activated and can be used as soon as they are received.
Can I send an ASK Italian eGift directly to someone else?
Yes you can. We deliver to anywhere in mainland UK. You can include a personal message too.
If I placed my order for a ASK Italian eGift by telephone or online, when should I expect to receive it?
The eGift can be sent immediately or on the date and time selected by you. Text messages will be delivered between 8am – 8:45 pm, 7 days a week including bank holidays.
How will I know that the ASK Italian eGift has been delivered to the mobile phone?
We send a confirmation email to you the purchaser as soon as we receive confirmation that the text message has been delivered to the mobile phone by the mobile phone operator.
What happens if the ASK Italian eGift is not delivered to the mobile phone?
We monitor the delivery of the voucher to the mobile phone. If we receive a notification from the mobile phone operator that they have not been able to deliver the voucher we will contact you, the purchaser, by email asking them to contact Customer Services.
Who can I send an ASK Italian eGift to?
Anyone that has a mobile phone number with a UK number (starting with 07xxx xxx xxx)
Do I have to spend the full value on my ASK Italian eGift all in one go?
It depends on whether you provided us with your personal details. If you provide us with your details when you purchase the eGift, but you don’t spend the total value of the eGift, an email or SMS will be automatically sent to you with a new code for the remaining balance. If you did not provide us with your details, we unfortunately won’t be able to contact you to reissue the remaining balance.
My ASK Italian eGift has expired, what do I do?
Once your eGift has expired it is not possible to reactivate it. You have 12 months from receiving the text message or email to use the funds available.
If I don’t have enough money on my eGift to cover the whole of my bill can I part pay eGift, part other payment?
Yes, you can pay as much as you like from your eGift. For example if you have £10 on your eGift, you can pay £5 from eGift and pay the remaining £15 in cash or with a debit or credit card.
Should I tell the waiter I want pay by eGift at the beginning of my meal or when I receive my bill?
Your waiter only needs to know you are spending a gift card when your bill arrives. You do not need to tell him when you are placing your order.
Why does Eagle Eye Solutions Ltd. appear on my bank statement?
This website and orders for ASK Italian gift cards made through the website are managed by our third party service provider, Eagle Eye Solutions Ltd., 5 New Street Square, London, EC4A 3TW, registered in England company number 04745717. The gift card customer is contracting with Eagle Eye Solutions Ltd. and the payment for the gift purchase will show as Eagle Eye Solutions Ltd. on the bank statement. Eagle Eye Solutions Ltd. will be responsible for gift card refunds. ASK Italian gift care team can be contacted via email info@askitalian.co.uk. To contact Eagle Eye Solutions Ltd., visit their website
